Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third party endorsement of Intel® or any of its products is implied.Also, there are those problems that are direct results of bugs with the new version. *Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. We recommend you work with your computer manufacturer (HP) before installing our driver so you don’t lose features or customizations. However, the driver or software for your Intel component might have been changed or replaced by HP*. You can test the behavior with the latest release. ![]() Since you already reported the issue to Microsoft® and Google™ developer team, I would recommend waiting for their response or new updates to see if the issue is solved or any fix would be released.Īdditionally, we recommend you to contact HP support* in order to test using the Original Equipment Manufacturer (OEM) driver from HP* for your laptop model.Īlso, we have released a new version of the Intel® generic driver for Intel® UHD Graphics 620, version 26.20.100.7323. In this case, the issue seems to not be related to the graphics driver, but it is pointed out to an issue with the OS itself as described in the Microsoft® Forum shared by Al.Hill, (and also reported by other users using different brands of GPUs and processors). Operating System (OS): Windows Build 18362.418.These are the details regarding the environment used for testing: We tested playing different videos and we monitored Windows® Task Manager, GPU usage for DWM never reach above 5%, actually, it ranged from 0.1 to 3% most of the time. We performed testing on our lab regarding the Desktop Window Manager (DWM) high GPU usage and we did not experience the issue described in this thread. Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. TXT file to your desktop.ĥ- Report for Intel® Graphics Drivers, Please refer to the following link: Use the option "save all information" to save the.Click on Save All Information (save it on your desktop). ![]() ![]() ![]() In the Run box please type dxdiag and hit Enter.In the keyboard, press WinLogo key + R.Regarding the flickering on videos with subtitles, in order to have a better understanding, could you please provide the following information?ġ- Video or browser apps version and build number used to play the videos:Ģ- Detailed steps to reproduce the issue:ģ- Could you please provide a video sample or a link as a reference of the videos experiencing the flickering behavior? We recommend checking the website and the Intel® Newsroom. Regarding your inquiry about new drivers releases, I would like to mention that we do not comment on unreleased products, software or drivers. Thank you for let us know you have reported the high GPU usage issue to Microsoft® and Google™ Chrome™ team.
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